Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Crownaud Casino. They apply to the website, account services, games, promotions, payment functions and other features made available through the service. If you do not agree with these terms, you must not access the website, open an account or use any of its services.

You may use Crownaud Casino only where online gambling is lawful and available to you. You are responsible for checking the laws that apply in your location before using the service. Access may be restricted in particular countries, states, territories or regions. The operator may refuse access where it considers that use of the service would be unlawful or unsuitable.

You must be at least 18 years of age and legally entitled to participate in online gambling. The operator may request evidence of your age, identity, location or source of funds before allowing you to use some or all account features. You must provide information that is complete, accurate and current. Giving false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

• You must use the service for your own personal purposes and not on behalf of another person.
• You must not allow another person to access or use your account.
• You must not create more than one account unless the operator has expressly approved this in writing.
• You must not use the service if you are self-excluded, have asked for your access to be restricted, or are otherwise prohibited from gambling.
• You are responsible for ensuring that your device, internet connection and software are suitable for accessing the service.

The operator may update these terms from time to time to reflect changes to the service, legal requirements, security practices or operational procedures. The updated version will apply from the time it is published, unless a different commencement date is stated. You should review this page regularly. Continuing to use the service after an update indicates that you accept the revised terms.

You should deposit only money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You are responsible for confirming the amount before submitting a deposit or wager. Deposits must be made through the methods displayed on the website and may be subject to checks, processing rules or limits applied by the operator or the relevant payment provider.

You must not deposit funds obtained unlawfully or use a payment method without the account holder's permission. The operator may reject, reverse or investigate a transaction where it identifies a security, fraud, compliance or processing concern. Payment providers may apply their own terms, fees, currency conversions or processing times, which are outside the operator's control.

A wager is generally treated as accepted only when it is recorded by the operator's systems and a confirmation or equivalent record is shown. You should check the details of a wager before confirming it. Wagers cannot normally be changed or cancelled after acceptance, except where the operator decides that an error, technical issue, interruption or other exceptional circumstance requires a different outcome.

Game results and account records are determined by the operator's systems and the applicable game rules. If there is a clear technical, display or settlement error, the operator may correct the error and adjust affected balances or transactions. Where a game is interrupted, the operator may review the available records and apply the outcome supported by those records, subject to applicable law.

Withdrawal requests may be subject to account verification, fraud prevention checks, applicable transaction rules and any conditions shown at the time of the request. The operator may return funds to an approved payment method or request additional information before processing a withdrawal. You are responsible for ensuring that the withdrawal details you provide are correct.

Any bonus, promotion, reward, free-play offer or other incentive is subject to the specific promotional terms displayed with that offer. Those terms may include eligibility requirements, expiry periods, wagering conditions, game restrictions, maximum values or limits. If the promotional terms conflict with these general terms, the specific promotional terms will apply to the relevant offer. The operator may withdraw or amend an offer where required by law, where an error has occurred or where misuse is suspected.

You must not abuse a promotion, use multiple accounts to obtain an advantage, coordinate activity improperly, exploit an error or use automated tools to obtain rewards. Where promotional abuse or dishonest conduct is suspected, the operator may cancel affected rewards, void related transactions, restrict participation or review the account in accordance with these terms and applicable law.

The operator aims to keep the website and account information accurate and available, but the service may occasionally be interrupted for maintenance, updates, technical faults, security reasons or events outside reasonable control. Features, games, payment methods and content may be added, removed, suspended or changed without notice where necessary.

All website content, including text, graphics, logos, designs, software and other materials, is owned by or used with permission by the operator or its licensors. You may use the content only for personal, non-commercial access to the service. No intellectual property rights are transferred to you by these terms.

To the extent permitted by law, you use the website and its services at your own risk. The operator does not guarantee that the service will always be uninterrupted, error-free, secure or suitable for every purpose. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law, including rights that may apply under the Australian Consumer Law.

Subject to non-excludable legal rights, the operator is not responsible for loss caused by events outside its reasonable control, failures of your device or connection, payment provider issues, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Any liability that can lawfully be limited will be limited to the extent permitted by applicable law.

You may close your account by using the account or support process made available on the website. The operator may also suspend or close an account in accordance with these terms. Closure does not remove rights or obligations that arose before closure, including obligations relating to verification, disputed transactions, unlawful conduct, responsible gambling or the settlement of valid outstanding amounts.

The operator may collect, use, store and disclose personal information as described in the applicable Privacy Policy and as permitted or required by law. By using the service, you acknowledge that electronic communications, account records and system logs may be used to administer the service, investigate activity and resolve disputes.

These terms are governed by the laws that apply to the relevant service and your use of it, without limiting any mandatory rights or protections available to Australian consumers. If a court or competent authority finds part of these terms invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later.

If you have a question about these terms or a transaction, use the support or help channel provided on the website. Please include enough information for the matter to be reviewed, but do not send passwords, full payment details or other unnecessary sensitive information.