Responsible Gaming
Crownaud Casino is committed to supporting a safe, balanced and informed approach to online gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Take time to understand your habits, set sensible boundaries and seek support if gambling starts to affect your wellbeing, relationships or finances.
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Gamble responsibly
Responsible gambling means staying in control of how, when and why you play. Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, similar to any other leisure activity, and never spend more than you can afford to lose. Once your personal limit has been reached, stop playing rather than trying to recover losses.
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Gambling outcomes are based on chance. Previous results do not make a future result more likely, and no strategy can guarantee a win. A losing session is not a reason to increase your stake, borrow money or continue for longer. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems. Your judgement may be affected in these situations.
Keep gambling separate from essential spending. Rent, mortgage payments, household bills, food, medical costs, savings and debt repayments should always come first. Do not use credit, loans or money intended for another person to gamble. It can also help to keep a record of deposits, withdrawals, time spent playing and your overall results. A clear record may make it easier to identify changes in your behaviour.
Practical ways to stay in control
- Set a gambling budget before you play and do not increase it during a session.
- Set a time limit and take regular breaks away from your device.
- Do not chase losses or gamble with the intention of winning back money.
- Avoid gambling when you are stressed, distressed, angry or affected by alcohol or other substances.
- Keep your gambling private from no one who needs to understand your spending, particularly a partner or trusted family member.
- Balance gambling with work, study, relationships, exercise and other interests.
- Review your gambling activity regularly, even when you believe it is under control.
Account tools and personal limits
Account controls can help you make decisions before you start playing. Where the relevant tools are available, consider setting deposit, loss, wagering or session limits that match your budget and circumstances. A limit is most effective when it is set in advance and treated as a firm boundary. Do not rely on a limit alone if you are already finding it difficult to stop.
You may also be able to request a temporary break, a cooling-off period or a longer-term self-exclusion from your account. These options are designed to provide time away from gambling and may restrict access to some or all gambling functions. The length, effect and process for each option can depend on the service available and applicable requirements. Read the information shown when making a request so you understand what will happen.
If you decide to take a break, consider removing gambling applications, turning off promotional notifications and avoiding websites or situations that encourage you to play. You may also wish to ask your bank or payment provider whether gambling payment controls are available to you. These steps can add useful distance between an urge to gamble and the ability to act on it.
Requesting a restriction or account closure
If you want to restrict, suspend or close your account, use the available account settings or contact the relevant Crownaud Casino support channel through the website. Do not continue depositing or playing while waiting for a restriction to take effect. If you are seeking help because gambling is causing harm, say so clearly when making your request. This may help the support team explain the available safer-gambling options.
A break or account closure may not prevent access to other gambling services. If you believe you may be at risk of harm, consider using support from a qualified gambling counsellor and putting wider safeguards in place. Do not open another account to avoid a restriction or continue gambling through another person’s account. Accounts must only be used by the person registered to them.
Recognising gambling harm and getting help
Gambling harm can develop gradually, and it may not always be obvious at first. The important question is not only how much you gamble, but whether gambling is affecting your choices, responsibilities, relationships, health or financial position. You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to regain control.
Possible warning signs
- Spending more time or money gambling than you intended.
- Increasing your stakes to achieve the same excitement or to recover losses.
- Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
- Feeling restless, irritable or uncomfortable when you try to stop.
- Hiding gambling activity, deposits, losses or debts from family, friends or colleagues.
- Borrowing money, selling possessions or using money for bills to continue gambling.
- Missing work, study, appointments or family commitments because of gambling.
- Arguing with people close to you about gambling or withdrawing from relationships.
- Feeling anxious, depressed, ashamed or hopeless after gambling.
- Trying to stop or cut back several times without being able to do so.
If any of these signs feel familiar, stop and consider taking a break immediately. Speak honestly with someone you trust and contact a qualified gambling support service in your state or territory. In Australia, free or low-cost counselling and information may be available through recognised gambling-help organisations and local health services. A counsellor can help you understand your behaviour, make a plan and consider support for financial or relationship concerns.
You can also speak with your general practitioner or another healthcare professional if gambling is affecting your mental or physical health. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent crisis support service in your area. Gambling support is available for people who gamble and for family members, friends and others affected by someone else’s gambling.
Support for family and friends
Gambling harm can affect a household even when only one person is gambling. If you are concerned about someone else, choose a calm time to talk, describe the behaviour you have noticed and explain how it is affecting you. Avoid threats, blame or arguments about individual bets. Encourage the person to seek professional support, but remember that you are not responsible for controlling another adult’s gambling. Protect your own finances and wellbeing, and seek advice for yourself if needed.
Safety, eligibility and our approach
Online gambling is only for adults who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to use your account, device or payment method. Keep login details secure, use a strong password and sign out when you are finished. If you believe another person has accessed your account, update your security details and contact the relevant support channel as soon as possible.
Do not create an account using false information, use another person’s identity or attempt to bypass an account restriction. Age and identity checks may apply before or during the account relationship. Information requested for verification should be accurate and current. These measures help protect customers, prevent unauthorised use and support compliance with applicable Australian requirements.
Crownaud Casino aims to provide clear information about safer-gambling tools and to treat customers respectfully. Information on this page is general and does not replace professional financial, medical or counselling advice. The availability of particular controls, restrictions and support pathways may depend on your account, the services offered and applicable laws or regulatory requirements.
Responsible gambling is a shared responsibility. We encourage you to make informed choices, use available account controls and ask for help whenever gambling no longer feels enjoyable or manageable. Taking a break is a positive step, and seeking support early can help prevent further harm.
