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Crownaud Casino Mobile App: Manage Rewards and Plan Your Crown Experience
The Crownaud Casino mobile app is built around Crown Rewards. You can use it to manage your rewards and plan a Crown experience, with loyalty points, hotel stays, dining and personalised rates all part of the picture.
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What the mobile app lets you manage
The Crownaud Casino mobile app is the Crown Rewards app. Its role is straightforward: it lets you manage Crown Rewards and plan your Crown experience from your phone. For Crownaud Australia players, that means keeping the loyalty side of a visit organised without needing to juggle every detail separately.
Jump to
| What you want to do | How the app helps | What it connects with |
|---|---|---|
| Manage Crown Rewards | Use the app to manage your Crown Rewards activity | Loyalty points and member benefits |
| Plan a Crown experience | Use the app to organise your plans | Dining, hotel stays and entertainment |
It is useful to keep the app's purpose clear. It centres on rewards management and Crown planning. Account matters such as a Withdrawal or the No Deposit Bonus sit alongside that experience rather than defining what the app is for.
A rewards and planning tool
Think of the Crown Rewards app as your mobile companion for organising member benefits and planning time at Crown properties.
How Crown Rewards points build up
The key earning action is simple: Crown Rewards members earn loyalty points by showing their Crown Rewards Card when paying or playing. The card is therefore an important part of the rewards routine, while the app gives you a place to manage the programme around that activity.
- Use your Crown Rewards membership
When you are taking part in the programme, keep your Crown Rewards Card ready for the relevant payment or playing activity.
- Show the card when paying or playing
This is the action that earns loyalty points under the Crown Rewards programme.
- Manage your rewards in the app
Use the Crown Rewards app to manage your membership and make better use of the benefits connected with your points.
- Choose how to use the value
Points can be put towards several Crown experiences, including dining, gaming credits, hotel stays and entertainment.
There is no need to overcomplicate the process. Show the card at the relevant time, then use the app as the convenient place to organise your Crown Rewards experience. The app does not change the basic earning action: presenting the card when paying or playing is the part that matters.
Keep the card step in mind
Opening the app is useful for managing rewards, but remember the practical earning step: show your Crown Rewards Card when paying or playing.
Where your points and member rates can take you
Crown Rewards points are designed for more than one type of visit. You can redeem them across dining, gaming credits, hotel stays and entertainment, so the right choice depends on how you want to spend your Crown experience.
| Option | What points can be used for | A good fit when you want to |
|---|---|---|
| Dining | Dining experiences | Add a meal or food experience to your plans |
| Gaming credits | Gaming credits | Use rewards as part of a gaming visit |
| Hotel stays | Hotel stays | Build an overnight stay around your Crown plans |
| Entertainment | Entertainment | Include entertainment in your visit |
There is also a separate hotel benefit for Crown Rewards Members. Members receive exclusive, personalised hotel rates updated daily across all 7 Crown Hotels. The Crown properties covered by these rates are in Sydney, Melbourne and Perth.
The daily update is worth remembering when you are planning ahead. Check the current member rate as you arrange your stay rather than assuming yesterday's figure will still be the one available today. That small habit can make the app more useful for real planning.
Hotel rates change with the day
Crown Rewards member hotel rates are updated daily across all 7 Crown Hotels, so check the current rate when shaping your plans.
Plan a Crown experience from your phone
The easiest way to use the mobile app is to treat it as a simple planning routine. Start with your rewards, decide what sort of experience you want, then use the available member benefits to shape the visit.
- Download the Crown Rewards app
The app is available to download for managing Crown Rewards and planning your Crown experience.
- Start with the experience you want
Decide whether your plans are centred on dining, hotel stays, gaming credits or entertainment.
- Match your rewards to the plan
Use your Crown Rewards points for the option that best suits the visit you have in mind.
- Consider the member hotel benefit
If an overnight stay is part of the plan, take the personalised hotel rates into account. They are updated daily across the seven Crown Hotels.
- Choose a suitable time
The casino floor operates 24 hours a day, so Crown planning is not limited to standard daytime opening hours.
This approach keeps the app practical. You are not trying to make one tool do everything; you are using it to organise Crown Rewards and plan the experience around those benefits. Set a budget before any gambling activity and treat it as entertainment, because real-money play carries real risk.
Ready to organise your Crown plans?
Download the Crown Rewards app to manage your rewards and plan a Crown experience around dining, stays, entertainment and member rates.
Get help and keep your play comfortable
If you need help while organising your Crown experience, live chat support is available 24 hours a day, 7 days a week. The website is available in English and Chinese, while customer support is provided in English.
| Option | Availability | What it offers |
|---|---|---|
| Live chat | 24 hours a day, 7 days a week | Customer support |
| Crown PlaySafe Centre | 24 hours a day, 7 days a week | Self-assessment and responsible gambling support |
| Crown PlaySafe helpline | 1800 801 098 | Telephone support |
| Gambling Helpline | 1800 858 858 | Telephone gambling support |
Crown PlaySafe includes self-assessment tools and a Self-Exclusion programme. There is also a Third Party Exclusion programme, where a significant other can apply for a review of a guest's gambling behaviour. That application requires a statutory declaration signed by an authorised witness and a recent photo of the person concerned.
A sensible mobile routine is to check your plans before you start, keep your spending within an amount you can afford, and take a break if gambling stops feeling enjoyable. The app can help with the planning side, but it should never be a reason to spend more than you intended.
Keep entertainment within your limits
Gambling involves real money and risk. Use Crown PlaySafe support if you want help reviewing your habits or taking a break.
Mobile App: your questions
What is the Crownaud Casino mobile app called?
It is the Crown Rewards app. You can use it to manage Crown Rewards and plan your Crown experience.
What can I use the Crown Rewards app for?
The app is available for Crown Rewards management and planning your Crown experience. Its focus is on organising member benefits and visit plans.
How do Crown Rewards members earn loyalty points?
Members earn loyalty points by showing their Crown Rewards Card when paying or playing. The card presentation is the key earning action.
What can Crown Rewards points be redeemed for?
Points can be redeemed for dining, gaming credits, hotel stays and entertainment.
Do Crown Rewards Members receive hotel rates?
Yes. Crown Rewards Members receive exclusive, personalised hotel rates updated daily across all 7 Crown Hotels in Sydney, Melbourne and Perth.
When is the casino floor open?
The casino floor operates 24 hours a day, which gives you flexibility when planning a Crown experience.
How can I contact support while using Crown services?
Live chat support is available 24 hours a day, 7 days a week, with customer support in English. The Crown PlaySafe helpline is 1800 801 098, and the Gambling Helpline is 1800 858 858.
Where can I find responsible gambling support?
The Crown PlaySafe Centre is open 24 hours a day, 7 days a week. Support includes self-assessment tools, a Self-Exclusion programme and a Third Party Exclusion programme.
