Privacy Policy

Crownaud Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels, promotional communications and other interactions connected with the casino service.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website and which services they access. Players should read this policy together with any notices shown at the time information is collected. Those notices may provide additional information about a particular form, verification process, promotion or service.

By using the website, players acknowledge that their information may be handled for the purposes described here. Where consent is required, it may be requested separately. A player can withdraw consent to marketing at any time, although withdrawing consent does not affect processing that is needed to operate an account, meet legal obligations, protect the service or deal with a transaction.

Keeping information accurate

Players are responsible for providing information that is accurate, current and complete, and for updating it when circumstances change. Accurate information helps with account administration, identity checks, payment processing, customer support, fraud prevention and responsible operation of the service.

Personal information is used only for legitimate business, service, security and legal purposes connected with the casino website. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, security, anti-fraud and account protection checks.
• Providing customer support, responding to questions and managing complaints or disputes.
• Operating, maintaining, testing and improving the website, account features and related services.
• Personalising the website experience, remembering preferences and managing communications.
• Sending marketing communications where the player has agreed to receive them or where otherwise permitted, subject to the player’s communication choices.
• Detecting, investigating and preventing fraud, misuse, security incidents, money laundering, account takeover and other unlawful or harmful activity.
• Meeting record-keeping, verification, reporting and other obligations that apply to the operation of an online gambling service.
• Establishing, exercising or defending legal rights, and managing risks connected with the service.

Information may be shared with carefully selected providers that help operate the website and provide services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, analytics providers and professional advisers. Such parties should receive only the information reasonably needed for their service and are expected to handle it securely and for appropriate purposes.

Information may also be disclosed where necessary to protect players, the website or other people; to respond to a valid legal request; to investigate suspected unlawful activity; or to meet applicable legal, regulatory or compliance requirements. Information may be processed in Australia or in another country depending on the systems and providers used. Where information is handled across borders, reasonable steps are taken to support its protection.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. When information is no longer needed, it may be securely deleted, destroyed or de-identified in accordance with applicable requirements.

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances and applicable requirements, and reasonable steps may be taken to confirm the identity of the person making a request.

• Access: ask for information about the personal information held and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited when information must be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: withdraw consent to receive marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where available.
• Information about handling: ask questions about how personal information is collected, used or shared.

To exercise a data right, request access or correction, ask for deletion, or withdraw consent to marketing, contact support@crownaudcasino.online. The request should explain what is being sought and include enough information to help locate the relevant account or records. Additional information may be requested to verify the request and protect account security.

Requests will be considered within a reasonable timeframe. In some cases, a request may be refused, limited or delayed where required to protect another person’s privacy, maintain security, investigate suspected misuse, complete a transaction, meet legal obligations or preserve records that must be retained. If this occurs, an explanation will generally be provided where permitted.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update. Players should review this page periodically to stay informed about how information is handled.